Secova releases summary results of 2011 Client Satisfaction Survey. The survey gauged three facets of client relations: initial decision-making process; satisfaction and loyalty levels; understanding of client needs and expectations.
NEWPORT BEACH, CA May 07, 2012
Secova released the summary results of their 2011 Client Satisfaction Survey today. The survey conducted by Chamberlain Research Consultants gauged three facets of client relations: clients’ initial decision-making process in choosing Secova; satisfaction and loyalty levels of current clients; and a better understanding of client needs and expectations. The 2011 results compared similar surveys from 2008 onwards to evaluate Secova’s overall performance progression.
“We conduct client satisfaction surveys every year,” said Venkat Tadanki, Secova’s Co-Founder and Chief Executive Officer. “We find these surveys to be extremely beneficial when developing our strategies for the coming year. The survey allows us to identify strategies that work well and those areas that require additional focus. This year, in particular, has been a banner year in terms of achieving high levels of customer satisfaction.”
In a significant finding, when asked to compare Secova with other HR Benefit Management companies, more respondents perceived Secova as “one of the best” compared to any other year. The survey results show an increase of more than 30 percent in the number of respondents who state Secova “meets company needs” as a key reason for choosing them as their vendor.
When asked in the survey “How Would You Describe Secova?” more than 91 percent of respondents stated Secova meets their needs while delivering products and services in a timely manner, and providing a high-level of customer support. “For us, this validates our strategy to provide high tech and high touch solutions to our clients,” Tadanki said.
Secova, an acronym for Service is Our Core Value, is based in Newport Beach, California. With 400 employees across offices in California, New Jersey, and Chennai, India, Secova provides customized solutions for the administration of employee benefits and human resources that include the technology to enroll in benefits, a 24/7 live answer call center, eligibility management, and billing management. Since its inception, Secova has worked with Fortune 500 companies, mid-size corporations, multi-employers, and state and local governments. For more information on Secova, please visit http://secova.com.