Benefits Administration Services

Do It On The Web

Secova’s online benefits enrollment platform, iElect, is a user-friendly tool built with a purpose of processing elections, completing life events, educating employees, reducing paper transactions, and managing benefits online year-round. iElect helps identify individual employee benefit options and aids in the enrollment self-serve flow with a series of links and tools to enhance end-user experience.

iElect gives you ready access to our BenefitsWalk ™ throughout the election process to navigate freely and browse various available benefits, compliant with Americans with Disabilities Act (ADA) requirements.

IELECT FEATURES:

  • Front and Center HR Alerts
  • Quick View Document Posting
  • Life Event Management
  • Decision Support
  • Live Support Through BenefitsChat™ Messaging
  • ACA Management Tools

IELECT ADMIN TOOL FEATURES:

  • HR Administrator View
  • iReports Tool
  • Evidence of Insurability (EOI)/Life Event Case Management
  • Admin Election Management
  • My Alerts

iElect also supports HR and benefits staff with an easy-to-use online admin tool to manage and track enrollment activity.

REQUEST A DEMO

Make The Call

Call Center 24/7

We’d like to talk to you and you’d like to talk to a human being too! Get in touch with our agents without having to jump through hoops.

Secova’s full service Call Center solution provides multiple options for contact and support. Available to service your employees 24 x7, we take 100% responsibility for addressing and resolving any issues on your behalf. So go ahead, email us, chat online with us, speak to an automated IVR or talk to our agents. It’s your choice!

  • Client Specific Toll Free Number
  • IVR and Live Agent Support
  • Multilingual Assistance

COMPANY SUPPORT

    • Full Enrollment Support
    • Telephonic Enrollment Processing
    • Plan Design Questions
    • Eligibility Questions
    • Claim Issue Resolution
    • Participant Advocacy

 

EMPLOYEE SUPPORT

  • Answering Participant Questions
  • Information and Forms Processing
  • Eligibility and Claims Issue Resolution
  • Facilitation of Pension and Retirement Processes
  • Bilingual Customer Service Representatives
  • Real-time Translations in 150+ Foreign Languages

Retiree Admin

Handling retiree benefits can be a resource drain on companies. We provide a single point of contact and accountability for all transactions between our clients, their retirees, and benefit carriers.

Let us provide:

  • 24×7 Call Center Support and Enrollment Processing
  • Online Eligibility and Enrollment
  • Plan Design Questions
  • Premium Billing and Reconciliation
  • Data and Eligibility Management
  • COBRA Administration
  • Life Insurance Admin and Claims Processing
  • Facilitation of Creditable Coverage and All Other Government Mailings
  • Invoicing Tailored to Retiree Populations and Subsidy Programs

Direct Billing

Let us take over the burden of collecting health care premiums from active employees, retirees, COBRA participants, employees on leave, and employees on disability. We’ll then track all payments and reconcile any discrepancies. At the end of each payment cycle, we send a premium disbursement and detailed summary to you to review monthly participant activity. Done and done.

Premium Billing

Health care premium overpayments between plan sponsors and carriers happen OFTEN. Our premium billing and reconciliation services can help avoid this by catching errors in the complex data/dollar transactions between entities and their carriers.


Let us handle the detailed work of :


  • 1.Finding Irregularities.
  • 2.Determining Their Cause.
  • 3.Fixing Problems.

So that covered participants and their dependents are not impacted.


When pairing Premium Billing and Reconciliation services with Secova’s Data and Eligibility Management services, overall processes remain in balance as eligibility aligns with premium and/or carrier Administration Services Only (ASO) for accounting or retroactivity that occurs.

COBRA

Secova has provided COBRA Admin services to companies for 15+ years. So we know COBRA. Secova has developed a proprietary system to efficiently and accurately manage the complex interactions required for today’s COBRA Administration.

  • Participant Eligibility Determination
  • System Generated COBRA Notices
  • Participant and Administrator Access to Election Information Via Web
  • Monthly Invoicing and Premium Collection
  • Monthly Carrier Premium Billing and Reconciliation
  • Online Annual Enrollment

FSA / HSA

In line with our subscriber-centric platform, iElect 5, participants can easily elect their FSA/HSA election amounts following the guidelines of a plan sponsor’s business rules and IRS regulations. Participants can update these elections within the BenefitsWalk™ enrollment workflow. Elections and changes are updated in real time and reported on HRIS/payroll files.

Pay Them Back

Tuition Reimbursement

We manage tuition reimbursement programs offered as a part of benefits packages for undergraduate, graduate, technical, and vocational classes. This includes verifying participants eligibility and confirming/denying enrollment status.

After enrollment in the program Secova will:

  • Continue to receive and manage reimbursement forms, grades, and payments.
  • Identify approved reimbursements and any annual/lifetime caps per participant.
  • Maintain records of this information on an ongoing basis.
  • Act as a point of contact for any issues or inquiries.
  • Deliver periodic reports to each client.
COMMUTER Reimbursement

Eco-friendly alternatives are embraced by most companies these days and reimbursing employees who commute to work can be a powerful motivator. From start to finish Secova will manage company commuter reimbursement programs offered as a part of benefits packages.